On May 31, 2025, Ho Chi Minh City Banking University cooperated with the Bank for Agriculture and Rural Development of Vietnam, Sa Dec City Branch (Agribank Sa Dec City Branch) to successfully organize a specialized training course. “Effective Sales and Customer Care Skills” for staff working at the branch.
Representative of Agribank Sa Dec City Branch speaking
This is one of the activities in the practical training cooperation program between the school and units in the finance - banking industry, aiming to contribute to improving professional capacity, professional skills and customer service spirit for the staff directly participating in the front line of service.
Students focus on studying
The class is taught directly by MSc. Truong Van Tuat - Lecturer at Banking University of Ho Chi Minh City, who has a lot of practical experience in training soft skills for the finance - banking sector.
Lecturers and students discuss together
The training course content focuses on equipping students with practical knowledge and skills, helping them improve work efficiency and customer service quality. Some of the highlights include: Effective communication skills, the art of listening and understanding customer psychology, Improving customer experience, building trust and sustainable relationships, Practicing handling real-life situations, increasing the ability to respond quickly and flexibly
Lively group discussion among students
Through case studies, group activities and sharing from the trainees themselves, the training session is not only a professional activity, but also a space for connection, exchange and sharing of practical work experiences.
Teachers and students save memorable moments
This is not just a course, but also a step forward in the journey of building a high-quality human resource team, ready to meet the strict demands of customers and the market.
With experience and a team of highly specialized lecturers, Banking University of Ho Chi Minh City is always ready to accompany organizations and businesses in the finance - banking industry and other fields to build and implement appropriate and effective training programs.
If your company needs to improve the capacity of its human resources, please contact us for detailed advice and design of a specialized training program:
Center for Distance Learning and Technology Transfer Consulting – Banking University of Ho Chi Minh City
We look forward to receiving cooperation from your company to create sustainable values and develop high-quality human resources.
News: DTC
